Exam Results
The Nursing Assistant Evaluator cannot answer questions about your Score Report. If you have questions about your Score Report, or the content of the examination, call (888) 204-6249. Results will not be given over the phone.
Written (or Oral) Exam
After you finish the Written (or Oral) Examination, the Nursing Assistant Evaluator will fax your answer sheet for scoring. An official Score Report will be faxed to the evaluator. The Score Report will indicate whether you have passed or failed the Written (or Oral) Examination.
Skills Evaluation
After the Nursing Assistant Evaluator evaluates your performance, he or she will fax the Skills Evaluation answer sheet for scoring. An official Score Report will be faxed to the evaluator. The Score Report will indicate whether you have passed or failed the Skills Evaluation.
Occasionally, due to technical difficulties, Score Reports may not be received at the test center on the day of testing. If this happens your answer sheet will be mailed overnight to Credentia for hand scoring. Your Score Report will then be mailed out to you within five to seven (5-7) business days after testing. For questions regarding delayed Score Reports, call (888) 204 -6249.
Failing
If you fail the Written (or Oral) Examination or the Skills Evaluation, your Score Report will provide you with information on how to re-take either or both parts. A new examination fee is required each time you re-take any part of the NNAAP Examination. To re-take either or both parts, you must submit your official Score Report and a re-take fee to the appropriate Regional Center (see Exam Fees).
State and federal regulations allow you three (3) attempts to pass both the Skills Evaluation and the Written (or Oral) Examination. If you fail either part or both parts three (3) times, you will be required to successfully complete a state-approved training program and re-take both parts. You must take and pass both the Written (or Oral) Examination and the Skills Evaluation within twenty-four (24) months of your nursing assistant training to be placed on the California Nursing Assistant Registry.
How to Read a Failing Score Report
If you do not pass the Skills Evaluation, you will get a Failing Score Report. The score report will list the five (5) skills that you performed and a score of Satisfactory or Unsatisfactory for each skill. Any skill with an Unsatisfactory result is considered a failed skill. You must receive a Satisfactory result on all five (5) skills to pass the Skills Evaluation.
Note: Use your Failing Score Report to help you study for when you retake the Skills Evaluation. A failed skill will show the reason for the failure, and you can use this information to make sure you do this the skill correctly when you retake it. Find the skill you failed, and study the steps, especially steps listed as Unsatisfactory on the score report.
In the example below, a candidate got an Unsatisfactory on the skill Hand Hygiene. The numbers 1, 5, and 10 printed below the skill refer to steps that were missed or performed incorrectly. To study for retaking the Skills Evaluation, you should turn to the Skills Listing in this handbook, look for the Hand Hygiene skill, and review all the steps, especially steps 1, 5, and 10.
California NNAAP® Examination Results
Exam: Skill Result: Fail
| Skill Performance: | |
| Hand Hygiene 1, 5, 10 | Unsatisfactory |
| Provides Mouth Care | Satisfactory |
| Written Examination only | Satisfactory |
| Measures and Records Blood Pressure | Satisfactory |
| Puts One Knee-High Elastic Stocking on Client | Satisfactory |
| Assists Client to Ambulate using transfer belt | Satisfactory |
Passing
Once you have passed both the Written (or Oral) Examination and the Skills Evaluation, your name will be placed on the California Nursing Assistant Registry. Approximately 3-4 (three to four) weeks from the day on which you successfully complete both parts of the NNAAP Examination, the CA Department of Public Health will mail your Nurse assistant Certificate to you. If you have not received your Nurse Assistant Certificate within 6 (six) weeks after testing, contact the CDPH at (916) 327-2445. Your Nurse Assistant Certificate is valid for twenty-four (24) months from the date it was issued.
Duplicate Score Report
Duplicate score reports can be issued for examinations within 90 days of testing. To request a copy of your exam results, please email scorenow@credentia.com.