Quick Reference

Credentia Registration and Scheduling Services

California NNAAP® 

1025 Greenwood Blvd. 
Suite 401 
Lake Mary, FL 32746
(888) 204-6249

Monday - Friday 8:00 a.m. – 11:00 p.m.
Saturday 8:00 a.m. – 5:00 p.m.
Sunday 10:00 a.m. – 4:00 p.m.
(Eastern Standard Time)

Create or Log into your Credentia Platform account to:

• Change your current address and phone number. 
• Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam. 
• Obtain and submit an Examination Testing Application. 
• Check the Testing Application status. 
• Find test sites and availability. 
• Schedule, reschedule, or cancel an examination. 
• View exam details such as examination type, scheduled time, date, and location. 
• View the Score report. 
• Submit and review a Grievance application for completed examination. 
• Submit an excused absence application.

Contact Customer Service when:

• Problem occurs when creating a Credentia account. 
• Did not receive an activation link. 
• Problem occurs when applying an assigned voucher code. 
• Testing Application Issue. 
• Received an error message when scheduling an examination. 
• Score report is not viewable in your Credentia account after 24 hours from your exam. 
• Call 888-204-6249

California Department of Public Health (CDPH)
Call(916) 327-2445 
Web: http://www.cdph.ca.gov

Hours of Operation:
8:00 a.m. – 5:00 p.m. 
(Pacific Time Zone)

For applications and licensing requirements, go to: Forms: Licensing and Certification Program.

Call the California Department of Health to:

• Obtain information regarding requirements for initial licensing
• Change your current addressor name after testing 
• Obtain information regarding reciprocity 
• Obtain additional information

Regional Centers

Call the appropriate Regional Center to:

• Obtain registration information 
• Cancel and/or reschedule an examination 
• Arrange special examination requests and services

Visit https://www.goldenwestcollege.edu/ Regional Testing Centers website to:

• Obtain Nursing Assistant Training and Assessment Program (NATAP) applications 
• Locate examination dates and locations

South Region Regional Testing Center Golden West College
Southern Region covers the area from Oxnard, CA to the Mexican border.
15744 Golden West Street Forum I 
Room 112A
Huntington Beach, CA
92647
(714) 895-8708 
Fax: (714) 895-8994
Website: http://www.goldenwestcollege.edu/rtc

Hours of Operation 
Monday – Friday: 8:00 a.m. - 4:00 p.m. 
(Pacific Time Zone)

Northern Region

• Northern Region covers the area from the Oregon border to Kern County, CA.
• Visit http://www.credentia.com/test-takers/canorth for a complete listing of Northern Regional Testing Sites.